Last Updated: July 14, 2026
Thank you for choosing DTF Print House. We are committed to providing reliable shipping for DTF transfers, gang sheets, printing supplies, and related products.
This Shipping Policy explains our available shipping methods, order processing times, estimated delivery periods, and procedures for shipping-related issues within the United States and Puerto Rico.
We currently ship to eligible addresses within:
Available shipping methods, rates, and free shipping thresholds vary depending on the destination.
We do not currently offer international shipping through the shipping options described in this policy.
Orders with a subtotal of $99.00 or more qualify for free UPS Ground shipping.
The estimated carrier transit time is generally 1–2 business days after the order has shipped.
Orders below the qualifying threshold may still select UPS Ground at the calculated shipping rate displayed during checkout.
Orders with a subtotal of $199.00 or more qualify for free UPS Next Day Air shipping.
The estimated carrier transit time is generally 1–2 business days after the order has shipped.
Orders below the qualifying threshold may still select UPS Next Day Air at the calculated shipping rate displayed during checkout.
Depending on the delivery address and availability, customers may also be offered the following carrier-calculated services:
Shipping rates for these services are calculated during checkout based on factors such as the destination, package weight, package dimensions, and selected shipping method.
A $5.00 handling fee is included in the calculated UPS and FedEx shipping rates.
Orders shipped to Puerto Rico with a subtotal of $199.00 or more qualify for free UPS Ground shipping.
The estimated carrier transit time is generally 1–2 business days after the order has shipped.
Orders below the qualifying threshold may select UPS Ground at the calculated rate displayed during checkout.
Orders shipped to Puerto Rico with a subtotal of $349.00 or more qualify for free UPS Next Day Air shipping.
The estimated carrier transit time is generally 1–2 business days after the order has shipped.
Orders below the qualifying threshold may select UPS Next Day Air at the calculated rate displayed during checkout.
Depending on the shipping address and carrier availability, customers in Puerto Rico may also be offered:
The final shipping cost is calculated and displayed at checkout. A $5.00 handling fee is included in the calculated UPS and FedEx shipping rates.
Free shipping eligibility is based on the qualifying merchandise subtotal displayed at checkout.
Taxes, discounts, gift cards, and other charges may affect whether an order reaches the applicable free shipping threshold.
The available shipping method and final shipping charge will always be displayed before the customer completes the purchase.
Free shipping offers cannot be exchanged for cash, applied retroactively, or combined with another shipping discount unless expressly stated.
Orders are generally processed within 1–2 business days after payment and order information have been successfully received.
Processing time is separate from carrier transit time. Selecting an expedited shipping service does not necessarily shorten the time required to prepare or produce an order.
Orders are generally not processed or shipped on weekends or U.S. federal holidays.
During holidays, promotional events, severe weather, or other high-volume periods, processing times may be extended.
All delivery times displayed on our website or during checkout are estimates and are not guaranteed unless the selected carrier service specifically includes a carrier-backed delivery guarantee.
Estimated delivery time begins after the order has been processed, packaged, and transferred to the shipping carrier.
Delivery may be affected by:
DTF Print House does not guarantee a specific delivery date unless that guarantee is expressly provided by the carrier and applies to the selected service.
We make reasonable efforts to ship orders within the processing period stated in this policy.
If we are unable to ship an order within the promised time, we may contact the customer with a revised estimated shipping date. The customer may accept the delay or request cancellation and a refund for the unshipped merchandise, as applicable.
Once an order has entered production or has been shipped, it may no longer be eligible for cancellation under our cancellation or return policies.
Once an order has been shipped, the customer will receive a shipping confirmation email containing available tracking information.
Tracking information may take up to 24 hours to become active after the shipping label has been created.
Customers may track their shipment through the applicable carrier’s tracking system.
The creation of a shipping label does not always mean that the package has already been collected or scanned by the carrier.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before completing an order, customers should verify:
DTF Print House is not responsible for delays caused by incorrect, incomplete, or undeliverable address information provided by the customer.
If an order is returned because of an incorrect address, refused delivery, or failed delivery attempt, the customer may be responsible for additional shipping charges before the package is resent.
Please contact us as soon as possible if an address correction is required. Address changes cannot be guaranteed after an order has entered production or been transferred to the carrier.
Customers should contact DTF Print House promptly if a package appears to be lost, missing, or damaged.
For damaged packages, customers should:
We may request photographs, delivery information, or other supporting documentation before opening a carrier investigation or claim.
DTF Print House will review the matter and assist with the carrier claim process when appropriate. Any replacement, refund, or other resolution will depend on the circumstances of the shipment, available evidence, applicable law, and the carrier’s investigation.
Customers should not discard damaged packaging or products until the claim has been resolved.
If tracking shows that a package was delivered but the customer cannot locate it, the customer should:
A carrier investigation may be required before a replacement or refund decision can be made.
When local pickup is available and selected during checkout, orders may be collected from our Stafford, Texas location.
Customers must wait until they receive confirmation that their order is ready before arriving for pickup.
Pickup instructions, availability, and any required identification will be included in the ready-for-pickup notification.
Pickup location:
DTF Print House
4007 Greenbriar Dr, Ste B
Stafford, TX 77477
United States
We may update this Shipping Policy when shipping services, carrier rates, processing procedures, or business requirements change.
The version in effect at the time an order is placed will generally apply to that order.
For questions regarding shipping, tracking, delivery, or an existing order, please contact us:
Email: info@dtfprinthouse.com
Phone: +1 (346) 206-0226
Address:
DTF Print House
4007 Greenbriar Dr, Ste B
Stafford, TX 77477
United States
